Refund policy



Belcaro Heirlooms Store Policies

Processing Time

Orders may require up to five business days to be carefully prepared, packaged, and shipped. Business days do not include weekends or holidays.

Shipping

Belcaro Heirlooms reserves the right to select the shipping carrier, service level, and shipping method considered most appropriate for the item, destination, and safe delivery of the order.

Orders may be shipped by USPS, UPS, FedEx, or another reputable carrier at the seller’s discretion. The carrier used may differ from the carrier displayed or estimated at checkout.

Customers are responsible for providing a complete and accurate shipping address. Belcaro Heirlooms is not responsible for delays, losses, or additional charges resulting from an incorrect or incomplete address provided by the customer.

All Sales Are Final

All sales are final. Belcaro Heirlooms does not accept returns, exchanges, or cancellations once an order has been processed.

Please carefully review all photographs, descriptions, measurements, materials, and condition information before purchasing. Customers are encouraged to contact us with any questions before placing an order.

Many items sold by Belcaro Heirlooms are vintage, antique, previously owned, handmade, or one of a kind. These items may show normal signs of age, wear, patina, or minor imperfections. Such characteristics are part of an item’s history and are not considered defects when shown in the photographs or disclosed in the description.

Colors may appear slightly different depending on lighting, photography, and individual screen settings.

Damaged or Incorrect Orders

The final-sale policy does not apply when an incorrect item was shipped or when an item was materially misrepresented.

If an order arrives damaged, please contact Belcaro Heirlooms within three days of delivery. Clear photographs must be provided showing:

  • The damaged item
  • The shipping box
  • The packing materials
  • The shipping label

Please keep the item and all original packaging while the matter is being reviewed. Do not discard or return the item unless instructed to do so.

Claims submitted after three days or without the required photographs may not be eligible for assistance.

Lost or Delayed Packages

Once an order has been accepted by the shipping carrier, delivery delays are outside the direct control of Belcaro Heirlooms.

If tracking shows that a package was delivered but it cannot be located, the customer should check with household members, neighbors, the local carrier office, and the delivery location.

Belcaro Heirlooms will provide reasonable assistance with available carrier inquiries or claims but cannot guarantee reimbursement for packages confirmed as delivered to the address provided at checkout.

Product Descriptions

Belcaro Heirlooms makes every reasonable effort to describe and photograph merchandise accurately. Measurements are approximate unless otherwise stated.

Unless specifically identified as such, jewelry is not represented as solid gold, sterling silver, or containing genuine gemstones.

Product Safety

Vintage items, jewelry, collectibles, candles, beauty products, and decorative objects may contain small parts and may not be suitable for children.

Customers are responsible for following all product instructions and safety precautions. Never leave a burning candle unattended.

Pricing and Availability

Prices and availability are subject to change without notice. Because many items are unique or available in limited quantities, merchandise is not reserved until payment has been completed.

In the event of an inventory, listing, or pricing error, Belcaro Heirlooms reserves the right to cancel the order and issue a full refund.

Thank you for shopping with Belcaro Heirlooms, where timeless treasures find new stories.

Because sometimes, the ordinary just won’t do.